Technical Guides & Troubleshooting

This document provides a detailed overview of how to access StoriiCare, including the steps for signing in and out, as well as information on Direct L...

StoriiCare offers a few ways to reset or change a staff password depending on your permission level and account setup. This guide will walk you throug...

When a new StoriiCare client account is created, it is registered with temporary Master Credentials —a temporary email address and password. These M...

The Master Password is the password associated with your organisation's business account and is used to sign in as the business. For security purposes...

The Master Password is the password associated with your business' StoriiCare account. It is required to sign in as the business or authenticate a dev...

This document outlines the process for an existing Super User to designate a new Super User within the StoriiCare platform. It is essential for mainta...

By default, staff sign in to StoriiCare using the business's Master Credentials. Direct Login is an alternative access method that allows individual s...

In care environments, it is often necessary to restrict shared devices to a specific app or website to prevent unintended use. Apple iOS devices inclu...

Logging out as a staff member on StoriiCare is straightforward - either select the "Log Out" icon located at the top right of the browser on the web, ...

Protecting sensitive information is a shared responsibility. Staff using StoriiCare are trained to actively log out of the system when stepping away f...

When a staff member leaves your organization or will be temporarily unavailable, you can either deactivate or delete their StoriiCare profile. Thi...

When a participant discharges from your center, you can deactivate their StoriiCare profile. This process ensures your participant list remains accura...

If a staff member has changed their name or a spelling mistake was made, they can easily make amendments to the staff name that displays on StoriiCare...

Staff can upload or change their profile photo on StoriiCare at any time. Note: Previously, someone with an All Access Permission Level was able to ch...

Signatures saved to a staff profile will automatically appear when signing a form and when printing a MAR chart where that staff member distributed me...

If you open StoriiCare on your usual device and the screen appears blank or has loaded incorrectly, then it is likely that you have been timed out aft...

If StoriiCare is not loading for you, here are a few steps you can try before contacting StoriiCare Support. Please try refreshing the page using a...

Oops… It looks like you tried to scan a Register QR Code using your device's Camera ! This QR code is intended to be scanned upon entry or exit of ...

StoriiCare contains sensitive participant and organizational data. Using the system safely and correctly helps protect this information, ensures accur...

This document outlines the procedures to follow during outages or maintenance periods in StoriiCare. It provides guidance on temporary data collection...

Residential care settings can display room numbers next to resident names. The Resident page can also be sorted by room number , either ascending or d...

Administrator users may occasionally need to remove activity that was logged against the wrong participant record . For example, if a Progress Note w...

To improve consistency and make it easier to find people quickly, Staff and Participant lists across StoriiCare now display in alphabetical order . U...

Press the Ctrl + / keys at the same time on your computer or laptop to show our shortcut keys table guide (as shown below). In order to be able to b...