Session Time & Logging Out

Protecting sensitive information is a shared responsibility. Staff using StoriiCare are trained to actively log out of the system when stepping away from a device to reduce the risk of unauthorized access and accidental data entry under the wrong user account.

This guide explains how logging out works, how automatic timeouts protect your data, and how Super Users can adjust session settings.

Staff should always log out when leaving a device they’ve used to access StoriiCare. This helps to:

• Prevent exposure of sensitive participant or staff data

• Reduce the risk of another person entering information under the wrong name

• Support data protection, audit accuracy, and compliance requirements

Logging out is especially important when using shared or public devices.

The Logout button is located in the top-right corner of the StoriiCare screen.

To log out:

1. Click your profile or menu in the top-right corner.

2. Select Logout.

Once logged out, you will need to sign in again to continue using the system.

To reduce the risk of data breaches, StoriiCare includes an automatic logout feature.

• By default, users are automatically logged out after 30 minutes of inactivity

• This helps protect data if a device is left unattended

Only Super Users can adjust session timeout settings for staff members.

• Go to Business Settings in StoriiCare

• Navigate to the Session Time section

• 15 minutes (increased security)

• 30 minutes (default)

• Extended sessions, up to a full day

These settings can be tailored to your organization’s workflows and security policies.

If extending beyond 30 minutes, users will be required to check a box acknowledging that this increases the chance that sensitive data may be exposed.

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If staff:

• Experience frequent auto-logout during active work

• Work in secure environments with dedicated devices

You may wish to extend the session time to improve usability while maintaining appropriate safeguards.

• Always log out when leaving a device

• Use shorter session times on shared devices

• Extend session time thoughtfully based on role and environment

• Balance convenience with security and compliance needs

Need More Help?

If you need further assistance, you can reach out to our support team by emailing support@storii.com. Our support team is ready to help you with any questions or issues you may have.