Technical Guide & Troubleshooting

If a Super User forgets their password and needs to reset it, please follow these instructions: Upon typing in an incorrect password, click on the 'Fo...

If a staff member has changed their name or a spelling mistake was made, they can easily make amendments to the staff name that displays on StoriiCare...

Go to Forms Open a Form Click on the Filename to open a specific entry 4. Click on the Edit button (right side) 5. Click on the pencil icon to chang...

Oops… It looks like you tried to scan a Register QR Code using your device's Camera ! In order for you to sign yourself or a loved one in or out of...

The Services feature automatically pulls your local currency from Business Settings. If this needs to be updated: Go to Business Settings Click on Acc...

Oops… It looks like you tried to scan a Register QR Code using your device's Camera ! This QR code is intended to be scanned upon entry or exit of ...

If StoriiCare is not loading for you, here are a few steps you can try before contacting StoriiCare Support. Please try refreshing the page using a...

Press the Ctrl + / keys at the same time on your computer or laptop to show our shortcut keys table guide (as shown below). In order to be able to b...

The Direct Login feature is incredibly useful if you have staff members working from home on a permanent or temporary basis, and they are required to ...

Share Progress Notes with Connections If enabled, you can now share Progress Notes with Connections on Storii Family, enabling Connections to stay mor...

Staff can upload or change their profile photo on StoriiCare at any time. Note: Previously, someone with an All Access Permission Level was able to ch...

Go to Business Settings from your StoriiCare Dashboard Select Account from the left sidebar menu Enter the new email address you wish to use and y...

Please note: Only the Super User on your account will be able to reset or change the Master Password. Go to Business Settings from your StoriiCare D...

In order to register for a Storii Family account as a Service User, you will need to have access to a personal email address. Once you've shared yo...

If you open StoriiCare on your usual device and the screen appears blank or has loaded incorrectly, then it is likely that you have been timed out aft...

If you want to change your password for security purposes, you can login to StoriiCare and click on your profile image in the corner of your screen Th...

First, go to the Contacts section of the service user's profile. ​ To ensure you can select someone from Contacts as a service user's Primary/Secondar...

To remove a staff account, you will need to have an 'All Access' permission level.  Make your way to the Staff list in the People tab. Click the orang...

At StoriiCare we understand there is a need to lock devices within care environments to specific web-pages or apps.  Below you will learn how to lock ...

Only the existing Super User can designate someone else as a Super User.  If you are the current Super User, you may hand over this status by doing th...

We recommend sending this document to your web-developer Setting up the Family Portal button is quick and easy with these two steps: Install StoriiCar...

To ensure that the Tasks feature is running efficiently it is important to prevent overdue tasks from building up over time. Open up the Tasks feat...

Turn any smart TV or television with an HDMI socket into a powerful Digital Interface using an the StoriiCare Digital Signage App! Each business can...

Check out the video above, or follow these written instructions: Open the Calendar from the Dashboard Find the activity or event you want to make ch...

Open Calendar from the Dashboard and find your activity 2. Click on the three dots in the left-hand corner 3. Select Edit 4. Make your edits and c...

We have a huge database of activities to get you started, but you will want to add your own activities, too! To do this, start by going to your Activi...

This article clarifies how photos and videos are handled when using the StoriiCare app on mobile devices, particularly regarding whether media files a...

Once inside the folder where your images are, click on the box with a check mark (top, left hand of the screen) 2. Now select which image(s) you want ...

Go to the Media section Click on the three dot (...) icon in the top, left hand corner of the folder thumbnail 3. Select Delete folder Go to the Medi...