Technical Guide & Troubleshooting

If you want to change your password for security purposes, you can login to StoriiCare and click on your profile image in the corner of your screen Th...

When a new StoriiCare client account is created, it is registered with temporary Master Credentials —a temporary email address and password. These M...

Go to Business Settings from your StoriiCare Dashboard Select Account from the left sidebar menu Enter the new email address you wish to use and y...

Please note: Only the Super User on your account will be able to reset or change the Master Password. Go to Business Settings from your StoriiCare D...

Only the existing Super User can designate someone else as a Super User.  If you are the current Super User, you may hand over this status by doing th...

If a Super User forgets their password and needs to reset it, please follow these instructions: Upon typing in an incorrect password, click on the 'Fo...

The Direct Login feature is incredibly useful if you have staff members working from home on a permanent or temporary basis, and they are required to ...

At StoriiCare we understand there is a need to lock devices within care environments to specific web-pages or apps.  Below you will learn how to lock ...

In order to register for a Storii Family account as a Service User, you will need to have access to a personal email address. Once you've shared yo...

StoriiCare allows authorized users to create Participant and Staff profiles directly from the Dashboard. This guide explains how to add each type ...

When a staff member leaves your organization or will be temporarily unavailable, you can either deactivate or delete their StoriiCare profile. Thi...

When a participant discharges from your center, you can make their StoriiCare profile inactive . This process ensures your participant list remains a...

If a staff member has changed their name or a spelling mistake was made, they can easily make amendments to the staff name that displays on StoriiCare...

Staff can upload or change their profile photo on StoriiCare at any time. Note: Previously, someone with an All Access Permission Level was able to ch...

If you open StoriiCare on your usual device and the screen appears blank or has loaded incorrectly, then it is likely that you have been timed out aft...

If StoriiCare is not loading for you, here are a few steps you can try before contacting StoriiCare Support. Please try refreshing the page using a...

Welcome to the StoriiCare Glossary , your quick-reference guide to the terms, features, and tools used throughout the StoriiCare platform. This resou...

Residential care settings can display room numbers next to resident names. The Resident page can also be sorted by room number , either ascending or d...

To improve consistency and make it easier to find people quickly, Staff and Participant lists across StoriiCare now display in alphabetical order . U...

Administrator users may occasionally need to remove activity that was logged against the wrong participant record . For example, if a Progress Note w...

Oops… It looks like you tried to scan a Register QR Code using your device's Camera ! This QR code is intended to be scanned upon entry or exit of ...

StoriiCare contains sensitive participant and organizational data. Using the system safely and correctly helps protect this information, ensures accur...

We’re excited to introduce our new AI Voice Agent , trained on all our StoriiCare help articles! You can now speak to an intelligent assistant that u...

We’re thrilled to introduce Skye , the newest addition to StoriiCare’s platform! Skye is an AI Agent built to help your team find information, anal...

Clinical images can play an important role in documenting a participant’s health status, monitoring changes, and supporting clinical decision-making. ...

We recommend sending this document to your web-developer Setting up the Family Portal button is quick and easy with these two steps: Install StoriiCar...

Press the Ctrl + / keys at the same time on your computer or laptop to show our shortcut keys table guide (as shown below). In order to be able to b...

This document outlines the procedures to follow during outages or maintenance periods in StoriiCare. It provides guidance on temporary data collection...