Welcome to StoriiCare: Start Here
Welcome to StoriiCare! Moving to a new system is a big step, and it's completely normal for things to feel unfamiliar at first. This page points you to everything you need in your first few weeks.
What to expect during onboarding
Your onboarding team will guide you through a kickoff call, configuration sessions and staff training. You don't need to set everything up on day one. We start with what your team needs to run day to day, then layer in more once everyone is settled.
How to get the most from your sessions
Get your lists ready. Participant and staff details are the foundation for everything else. The sooner they're in StoriiCare, the more of your real day you'll see on screen.
Bring the right people. Invite your biller to billing sessions and whoever writes care plans to care plan sessions, so decisions only need making once.
Make sure everyone can sign in. Every staff member should log in at least once early on. See Getting Signed In to StoriiCare.
Where to start
What Most Providers Set Up First: the core features most centers use to get up and running (in this section, just below).
How to Change Terminology: use the words your team already uses, such as Participants, Members or Clients.
How to Add a New Profile: add your participants and staff.
Getting help
Search this help center using the search bar at the top of any page.
Ask the AI Support Agent inside StoriiCare for instant answers. See How to Use StoriiCare's AI Support Agent.
Contact our team from the Support section in StoriiCare. See A Guide to StoriiCare Support.
Suggest an idea on our Feature Requests board.
It's normal for documentation to feel a little slower in the first few weeks while your team builds new habits. That passes quickly, and we're here to help along the way.