How to Unreconcile a Payment

If a payment has been applied to the wrong invoice, or a payer's account needs correcting, you may need to unreconcile the payment rather than void it. Unreconciling detaches a payment from an invoice so it can be reapplied correctly, without deleting the payment record itself.

• Use Unreconcile when a payment has been applied to the wrong invoice and needs to be reapplied to the correct one for the same payer

• Use Unreconcile when an invoice is paid, overpaid, or partially paid, and the payment needs to be freed up rather than removed entirely

Note: You cannot void a payment once it has been reconciled against an invoice. If the payment needs to move to a different invoice, unreconciling is the correct approach.

• Use Void Payment instead when the payment itself was made in error and should be cancelled outright, rather than reapplied elsewhere. See How to Void a Payment

• Use Void Invoice instead when the invoice is unpaid and needs to be cancelled entirely. See How to Void an Invoice

• In the Billing feature, locate the Invoices tab

• Use the filters to locate the invoice with the payment that needs to be unreconciled

• Click into the invoice to open it

• At the bottom of the invoice, where you see the Payment, click on the three dots (...)

• Select Unreconcile

• A pop-up window will prompt you to confirm your intention to unreconcile the payment

Important: Once a payment has been unreconciled, it will appear in the Payments tab with an Unreconciled status. It is now available to reconcile to another invoice for the same payer.

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