StoriiCare Payment Processing Policy

At StoriiCare, our goal is to make every payment smooth and secure for our clients. In this Payment Processing Policy, we’ll walk you through how fees, refunds, and other charges work on our platform. We believe in being open and fair every step of the way, so this policy is here to help you understand what to expect whenever you make a payment through StoriiCare.

At StoriiCare, we are committed to providing transparent and fair policies for all transactions. Our payment processing refund policy covers two specific scenarios: Client-Covered Fees and Business-Covered Fees. Below is our detailed refund policy, outlining the steps and considerations for each situation.

Note: Once the refund has been initiated, StoriiCare cannot cancel the refund and it will proceed as requested.

In cases where the client has covered the processing fees at the time of payment:

1. Option for Credit Notes

   • We encourage clients to consider receiving a credit note instead of a refund. This credit note can be used for future services or products and can be easily accessed through the balance summary in your account. A short, step-by-step guide on how to use these credits and view your balance will be provided.

2. Processing Fees and Refunds

   • If the client prefers a refund rather than a credit note, we will process the refund for the amount received after deducting the processing fees initially covered by the client.

   • Should the client wish to receive a full refund (inclusive of the processing fees), the business will cover these fees. The client must be notified and agree to this before proceeding.

   • An additional 1.4% charge applies to process the refund, which will be deducted from the final refunded amount.

In cases where the business has covered the processing fees at the time of payment:

1. Option for Credit Notes

   • Similar to the client-covered fees scenario, clients are encouraged to opt for a credit note to be used for future transactions. The process for applying and viewing credit notes is the same as outlined above.

2. Processing Fees and Refunds

   • If the client requests a refund instead of a credit note, the initial processing fees covered by the business will be deducted from the client’s balance. The exact amount received by the client will be refunded.

   • If the client requests a full refund (including the processing fees), the business will need to cover these fees again.

   • A 1.4% charge will also apply for processing the refund. Clients must be notified about this and agree to proceed.

For both Client-Covered Fees and Business-Covered Fees scenarios:

1. Initiating the Refund

   • Clients must contact our support team to request a refund. The support team will provide the option to use credit notes first and assist with any questions regarding their balance.

2. Processing the Refund

   • If the client opts for a refund, the relevant deductions (processing fees and the 1.4% refund processing charge) will be calculated based on the initial fee coverage scenario.

3. Finalizing the Refund

   • Once the client confirms their choice, the refund will be processed within the standard business timeline. The client will receive confirmation and details of the refund via email.

In addition to any processing fees or refund-related deductions described above, the following charges apply:

• Failed ACH Payment: $5

• Failed Credit Card Payment: $2

• Credit Card Chargeback: $20

These charges are assessed to cover the costs incurred by StoriiCare in the event of payment failures or disputes.