StoriiCare Payment Processing Refund Policy

At StoriiCare, we are committed to providing transparent and fair policies for all transactions. Our payment processing refund policy covers two specific scenarios: Client-Covered Fees and Business-Covered Fees. Below is our detailed refund policy, outlining the steps and considerations for each situation.

1. Client-Covered Fees

In cases where the client has covered the processing fees at the time of payment:

• The first step in this process is to offer credit notes as an option to our users.

  • Option for Credit Notes: We encourage clients to consider receiving a credit note instead of a refund. This credit note can be used for future services or products and can be easily accessed through the balance summary in your account. A short, step-by-step guide on how to use these credits and view your balance will be provided.

• If they cannot or would not like to apply credit notes, then we proceed with the refund process.

  • Processing Fees and Refunds: If the client prefers a refund rather than a credit note, we will process the refund for the amount received after deducting the processing fees initially covered by the client. Should the client wish to receive a full refund (inclusive of the processing fees), the business will cover these fees and they need to be notified about this and agree to proceed. Additionally, a 1.4% charge applies to process the refund, which will be deducted from the final refunded amount.

2. Business-Covered Fees

In cases where the business has covered the processing fees at the time of payment:

• The first step in this process is to offer credit notes as an option to our users.

  • Option for Credit Notes: Similar to the client-covered fees scenario, clients are encouraged to opt for a credit note to be used for future transactions. The process for applying and viewing credit notes is the same as outlined above.

• If they cannot or would not like to apply credit notes, then we proceed with the refund process.

  • Processing Fees and Refunds: If the client requests a refund instead of a credit note, the initial processing fees covered by the business will be deducted from the client’s balance. The exact amount received by the client will be refunded. If the client requests a full refund (including the processing fees), the business will need to cover these fees again. A 1.4% charge will also apply for processing the refund. Our clients need to be notified about this and agree to cover those fees.

1. Initiating the Refund: Clients must contact our support team to request a refund. The support team will provide the option to use credit notes first and assist with any questions regarding their balance.

2. Processing the Refund: If the client opts for a refund, the relevant deductions (processing fees and the 1.4% refund processing charge) will be calculated based on the initial fee coverage scenario.

3. Finalizing the Refund: Once the client confirms their choice, the refund will be processed within the standard business timeline. The client will receive confirmation and details of the refund via email.