How to Resubmit a Claim

If a claim has been denied or rejected, you can quickly resubmit it from the Claims section in Billing. This allows you to correct issues and send the claim again without needing to recreate it from scratch.

Follow the steps below to resubmit a claim.

1. From the Dashboard, go to Billing.

2. Click the Claims tab.

3. Locate the claim that was denied or rejected.

4. Click the three dots (ellipsis) on the right-hand side of the claim.

5. Select Resubmit from the menu.

6. A pop-up window will appear asking you to confirm your intent to resubmit the claim.

7. Click Confirm to proceed.

Once the claim has been successfully resubmitted, you will receive a confirmation message.

Resubmitting a claim may be necessary if:

• A claim was rejected due to missing or incorrect information

• A payer denied the claim and corrections have been made

• The claim needs to be reprocessed after updates

Before resubmitting, review the claim details and ensure any required corrections have been made to improve the likelihood of approval.

If you need help with a specific claim, you can email Stedi’s support team directly from StoriiCare:

1. Go to Billing and open the Claims tab.

2. Click the claim, then click the three dots (…).

3. Select Stedi support.

This opens a pre-filled email in your device’s email app, addressed to support@stedi.com. It includes your business name, the claim tracking ID, payer, claim date, status, submitted amount, linked invoices, and any denial code. Review the message, add any details, and send.

Need More Help?

If you need further assistance, you can reach out to our support team by emailing support@storii.com. Our support team is ready to help you with any questions or issues you may have.